Why New Apps May Not Show for Office 365 Users

When a user is on litigation hold in Exchange Online, their mailbox content is preserved in a read-only state to meet legal and regulatory requirements. While this is a useful feature for ensuring that all mailbox content is preserved, it can sometimes cause issues with the user’s ability to access new apps that have been assigned to them. In some instances the aps will not show up in the app tile.

If a user is on litigation hold and new licenses are assigned to them, it’s possible that the new apps may not show up for them. This is because the mailbox is in a read-only state, meaning that any changes made to the mailbox may not be reflected in real-time. As a result, the user may experience a delay in their ability to access new apps.

To remediate this issue, the user will need to be taken off litigation hold to allow the mailbox to update in real-time. Here are the steps to do so:

Step 1: Determine the User’s Litigation Hold Status

The first step in remedying the issue is to determine whether the user is on litigation hold. This can be done by using the Exchange Admin Center (EAC) or PowerShell. To check using the EAC, go to Recipients > Mailboxes > select the user > edit > Mailbox Features. If the litigation hold feature is enabled, the user is on litigation hold.

Step 2: Remove the User from Litigation Hold

Once it’s been determined that the user is on litigation hold, the next step is to remove them from litigation hold. This can be done by using the EAC or PowerShell. To remove the user using the EAC, go to Recipients > Mailboxes > select the user > edit > Mailbox Features > deselect Litigation Hold. To remove the user using PowerShell, run the following command:

Set-Mailbox <User> -LitigationHoldEnabled $false

Once the user has been removed from litigation hold, their mailbox will be updated in real-time, and they should be able to access the new apps that were assigned to them.

Step 3: Monitor the User’s Mailbox

After the user has been removed from litigation hold, it’s important to monitor their mailbox to ensure that all mailbox content is still preserved according to legal and regulatory requirements. This can be done by using the EAC or PowerShell to check the user’s mailbox and ensure that all content is still being preserved as required.

In conclusion, when a user is on litigation hold in Exchange Online, their mailbox is preserved in a read-only state to meet legal and regulatory requirements. While this is useful, it can sometimes cause issues with the user’s ability to access new apps that have been assigned to them. To remediate this issue, the user will need to be taken off litigation hold to allow the mailbox to update in real-time. By following the steps outlined above, the issue can be remedied, and the user should be able to access their new apps without delay.